Policies

I want you to have the best possible appointment. Sessions always start and end on time provided you arrive a minimum of 5 minutes early. New clients, please arrive a minimum of 10 minutes early. My goal is to have you on the table by your appointment start time so you always get the most of your time. This means your 60-minute session is actually 60 minutes, not 50. I also include time after your session to get dressed and check out and go over any additional recommendations so you are never rushed out the door.

• A Credit/Debit Card on file, or prepayment for the session, is REQUIRED in order to reserve a scheduled appointment.

• 24-hour advance notice is required when canceling an appointment. Reminder emails and Texts are sent out 48 hours in advance to allow adequate time for schedule changes. If you are unable to keep your scheduled appointment and you give less than 24 hrs notice and cannot send someone in your place, you will be charged  50% of the (non discounted) session rate or prepaid session.

• No-shows - Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show” and will be charged 100% of the (non discounted) session rate or prepaid session for their missed appointment.

• Late Arrival Policy - We do not double book our sessions. The time you schedule is set aside specifically for you. Therefore you must inform me immediately that you are running behind. If you arrive late, your session will be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive will determine if there is enough time remaining to start a session. Regardless of the length of the session actually given, you will be responsible to pay for the full session that was scheduled.

• Payment is due at the time of service. I accept: Cash, Credit/debit cards to include Discover, Visa, Mastercard, Amex, and HSA/FLEX

• Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.

This includes all forms of scheduling available such as phone (call/text), in-person and online. If this is your first appointment with me you must call or schedule online.

Taking care of yourself is important to both of us, so if you have a fever or are feeling a cold coming on, notify me right away and I will be happy to reschedule your appointment for a later day. The 24-hour cancellation policy may apply on a case-by-case scenario.

All intake forms, medical notes, authorization forms, and conversations with Winter Tree Massage Therapy are held in strict confidentiality within the guidelines of HIPAA Regulations and only provided with the client's written consent.

Winter Tree Massage Therapy is a professional place of business. Any sexual remarks, derogatory terms, advances, inappropriate jokes, innuendos, illicit conduct, and gestures will result in immediate termination of the session, the client will be held liable for the cost of the session and charges will be filed with the local police.

Honest and open feedback is always encouraged and appreciated and helps to ensure the quality of your massage. I am always learning new techniques to keep sessions fresh and unique. I send out a follow-up email with review links to several platforms you may post to, referring friends/family/colleagues to us is always appreciated (plus you can earn free sessions this way) as well as seeing you on a regular basis. Don't forget to follow me on social media!